Customer Service Outreach Program
Greater Shepparton City Council is excited to announce the launch of its new Customer Service Outreach Program. In partnership with the Neighbourhood Houses, Council’s Customer Service team will be visiting various locations throughout the region on a monthly basis to assist local residents with Council related enquiries.
The mobile customer support program is being implemented to provide easier access to Council services for local residents by positioning Council staff at the Neighbourhood Houses across Greater Shepparton. Customers can speak with Customer Service staff directly, make enquiries and payments, and log requests without having to travel into Council Offices.
The Outreach Program is a direct result of feedback from our local community, particularly from community members residing in our surrounding towns.
Through this program, Council aim to enhance communication, address the concerns and ultimately improve service delivery for our local residents. We understand that not everyone can easily visit our main offices, and this program can assist residents to receive the assistance they need from Council right in their own neighbourhoods.
Council’s Customer Service staff will be available from 9am - 3pm at the following locations:
Murchison and District Neighbourhood House
23 Impey Street, Murchison (Map)
25 September 2024
30 October 2024
27 November 2024
29 January 2025
Mooroopna Education & Activity Centre
23 Alexandra Street, Mooroopna (Map)
2 October 2024
6 November 2024
4 December 2024
5 February 2025
Tatura Community House
12-16 Casey Street, Tatura (Map)
9 October 2024
13 November 2024
11 December 2024
8 January 2025
South Shepparton Community House
Vibert Reserve, 290 Archer Street, Shepparton (Map) (bi-monthly)
20 November 2024
15 January 2025
North Shepparton Community & Learning
10-14 Parkside Drive, Shepparton (Map) (bi-monthly)
16 October 2024
12 December 2024
12 February 2025