Please note: this is an archived news article release
This article was published on Thursday, 20 October, 2022. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.
Posted on Thursday 20th of October, 2022,
Please check here for a summary Community Information Update live-stream held Wednesday evening. It covers talking points, questions answered plus some questions that time did not allow for.
Please note: While efforts were made to answer as many questions as possible, it not feasable to provide answers for the many specific, individual locations which may have been asked about.
We have provided general information below that covers the majority of locations.
Flood Recovery Hotline 1800 560 760
The Flood Recovery Hotline is a single, state-wide number that Victorians impacted by the October 2022 floods can call for help with:
The Flood Recovery Hotline is open from 7.30am to 7.30pm every day.
Overall Critical Issues
The water is receeding in the Greater Shepparton LGA. A number of emergency warnings have been dropped. Please refer to the VICSES website and VicEmergency app for your location.
VICSES will be conducting door knocking on impacted areas and assess needs of the community.
The Shepparton-Mooroopna Causeway: Water is off the causeway. There is still a lot of water around Mooroopna. The Causeway is a traffic hazard and is limited to 40 km/h. Please observe traffic control in place.
Road Closure and Security
As roads slowly re-open, please refrain from sightseeing. Roads are in damaged conditions. Please be patient on roads. Don’t access areas you don’t need to go into and allow access for essential services and residents.
Stay up to date on road closures on Council's website or the VicEmergency App
The Shepparton-Mooroopna Causeway
Water has started to clear off the road. Due to the damage of the road it is still hazardous to drive over. With the surrounding water still in the Mooroopna area, traffic is limited to limited to 40 km/h. The road is being monitored.
Public Transport
Some public transport has started to return. V-line are operating rail replacement bus services between Shepparton and Melbourne. Stay up to date, visit vline.com.au or Council's website.
Pot Holes
By Rural Roads Victoria's assessment of the highway, there are more than 700 significant pot holes on the Hume Highway. Please take time and be careful; there are pot holes, water on the roads and further damage.
These will be fixed in time, they are not quick fixes. Please drive with care.
If you have to pull over the side of the road for repairs, please be patient and don’t put others at risk while driving.
Overview Health Issues
Floods present many potential health hazards. Never walk, swim or drive through flood waters. Keep children and pets away from flood impacted areas until the clean-up is completed.
Flood water is not clean so may have bacteria and viruses that can cause diarrhoea and vomiting. Avoid contact with flood water as much as possible and wash your hands frequently.
Health and Safety During Clean-up
When cleaning up after a flood, wear protective clothing, such as sturdy footwear, loose long-sleeved shirts and trousers and heavy-duty work gloves.
Before Returning to Your Property
Flooding can cause sewage to overflow inside your home, or gas or electricity supplies may be damaged. The structural integrity may also be affected.
Flooding can cause hazardous mould growth which must be cleaned up before moving back into your home.
Power Loss and Food Safety
If you have lost power for more than one hour, it is important to consider food safety. Once cold or frozen food is no longer cold to touch, it can be kept and eaten for up to four hours and then it must be thrown away.
If it is raw meat, it should be cooked and then eaten.
Protect Yourself From Mosquitoes
Spring flooding can mean more mosquitos biting and breeding, including ones that can carry diseases that make you sick. We expect an increase in numbers from about two weeks after flooding.
Avoid mosquito bites. Cover up by wearing long, loose-fitting clothing and use mosquito repellents containing picardin or DEET on all exposed skin. Empty stagnant water around your property as soon as you can.
Mental Health
It’s normal to experience a range of emotions following emergencies like the recent flooding happening throughout Victoria. Look after yourself and reach out to your loved ones and neighbours.
If you’re feeling overwhelmed or concerned about your wellbeing, you can call Mental Health & Wellbeing Hubs for free support on 1300 375 330.
Emerging Minds have developed a resource to help families support children through these experiences. It covers conversations to have with children about a flood event and important ways to involve and support children before, during and after a flood.
Water and Sewer
All treated tap water supplied by Goulburn Valley Water remains safe to drink. While water in some areas may have a slight taste, drinking water supplies have remained safe in all towns within Greater Shepparton. The preparation on the water treatment plant has held up and there is no issue with the treatment or quality coming from the facility.
Sewer systems: During the height of the flooding, there were slight issues. The sewers were slow to drain, and the river had inundated the system.
All sewer pump stations, with the exemption of one are operational. There’s a lot of water to move. It will move, but it will take some time.
Clean Up and Waste
Kerbside Collection
Collection of your household kerbside bins will recommence for areas that are safe for drivers to access.
Resource Recovery Centres
As of Friday 21 October, Resource Recovery Centres will be open with extended hours to assist community members with disposing of flood waste.
Check Council's Rubbish Disposal Update page for the latest information.
Disposing of Sandbags
If impacted to water, sandbags become contaminated and must be disposed of like hard rubbish.
If they have not been impacted by water / gone hard, try to reuse what we can and store in a dry place.
Expected Rain Forecast
We cannot currently predict the impact of expected rain on water levels. There are no new flood peaks expected at this moment.
Phone Outages
Telstra is monitoring their phone towers which have disrupted services and are working to get them up and return to normal service as soon as possible.
Food Donations
We appreciate the offers of food for flood impacted residents. Council has arrangements in place for bulk food provision. The Emergency Relief Centres cannot accept prepared meals from the community for food safety reasons and potential food wastage.
Volunteer Opportunities
We want to connect your support with those that need it most. To ensure this is achieved, please complete the short form on our website.
An authorised Council Officer will be in touch if/when we require your support.
Animal Management
Be aware of snakes in your yard as they will be seeking refuge in areas they wouldn’t normally be.
Remember, do not corner or kill snakes. If you require a snake to be relocated, please contact Kirsty on 0447 636 953 or Craig Bergman on 0428 300 210.
Please take care when you are near wildlife, particularly if they are injured or distressed. For support of injured wildlife away from flood water, report to a wildlife carer, rescue group or Wildlife Victoria on 03 8400 7300.
Agriculture
Visit Agriculture Victoria for more information about the wellbeing of animals during floods. Financial support is available for flood-affected farmers.
Important Recovery Support Links from State and Federal Governments
Council's website has links to joint clean-up funding, more operational support and wider relief payment eligibility which has been made available. This page will be updated as more links come to hand.
State Government
Federal Government
More News from Greater Shepparton
Friday 20th of March,
Last chance to apply for 2026 Community Leadership Program
Council is reminding community members that applications for the 2026 Community Leadership Program close soon. Read more
Thursday 19th of March,
Safer intersection coming for Kialla West
Council welcomes a jointly funded upgrade to the Goulburn Valley Highway and Cemetery Road intersection in Kialla West, which will deliver improved safety for motorists and families travelling to and from school. Read more
Wednesday 18th of March,
Strong community support for the 32nd Annual Tatura 100 Lap Challenge
The 32nd Annual 100 Lap Challenge was held on Saturday 28 February 2026 at the Tatura Swimming Pool, bringing the community together to raise funds for Tatura Hospital and Parkvilla Aged Care Facility. Read more
Monday 16th of March,
Converge on the Goulburn is almost here with a vibrant 2026 program
Council has officially launched the program for Converge on the Goulburn 2026, inviting the community to discover what is on offer when the much-loved festival returns on Saturday 21 March from 2pm to 9pm at Victoria Park Lake in Shepparton. Read more
Monday 16th of March,
Expressions of Interest open for first GV Home Energy Expo
Council is inviting local businesses, community groups and organisations to submit Expressions of Interest to be part of the first GV Home Energy Expo. Read more
Friday 13th of March,
Marungi Street Drainage Project Update
We are pleased to advise that work to upgrade the stormwater drainage network from the Marungi / Nixon Street intersection through to Knight Street Shepparton is progressing well. Read more
See All News
Want to get the latest news and events in your Facebook feed?
Just go to our Facebook page and click the Like button.
More Events in Greater Shepparton
Monday 23rd of March,
Shadow Film Screening
Originally premiering at SxSW (South by South West) Festival in Texas and making its Australian debut at Sydney Film Festival, SHADOW is a powerful and visually arresting film by Back to Back Theatre. Read more
Friday 20th of March, – to Sunday 29th of March,
Portraits of Queer GV
In November and December of 2025 and January of 2026, Ruby Wyatt-Carter ran a series of collage workshops with pride groups across Victoria to create affirming self-portraits. Read more
Monday 23rd of March,
Soccer - Come and Try
Shepparton Junior Soccer Association is hosting Soccer Come and Try sessions designed for boys and girls who want to give the game a go. Read more
Friday 20th of March, – to Sunday 29th of March,
Our Friends & Family
This exhibition brings together a vibrant collection of artworks created collaboratively by families and students connected through Greater Shepparton Lighthouse Project. Read more
Monday 23rd of March,
2026 Cultural Diversity Week
Celebrate Cultural Diversity Week with inspiring community leaders/members who embody how culture connects us all through their roles, stories and contributions. Read more
Friday 20th of March, – to Sunday 29th of March,
Wide Horizons
AMANDA HOCKING & CREAGH MANNING - 2025 Call To Create Recipients. Wide Horizons examines the intersection of the natural world and the persistent presence of humanity. Read more
See All Events