Please note: this is an archived news article release

This article was published on Thursday, 30 July, 2020. The information contained within may be out of date or inaccurate. News articles and media releases older than 60 days are archived for future reference.

Positive results in the 2019/20 Community Satisfaction Survey

Residents were offered a chance to provide their feedback and opinions on the performance of Council via the survey, which was conducted quarterly in September 2019, December 2019, March 2020 and June 2020.

In Community Consultation, Council registered a satisfaction index score of 54, giving Council a score three points higher than the regional centre average (51).

Council also scored well in Advocacy with an index score of 54, which was two points higher than the regional centre average and one point higher than the state-wide average. Greater Shepparton residents are also happy with the Customer Service provided by Council, with a higher index score of 72.

Sealed Local Roads, with an index score of 57, was the joint-highest score Council has received since this section of the survey was introduced in 2016. This result is two points higher than regional centres and three points higher than the state-wide average.

The overall direction of Council received an index rating of 57, which was down three points on last year, but six points above the state-wide average. Making Community Decisions was also down from 2019, with an index score of 52. Events and Festivals (73) and Playgrounds (76) registered the same index score as 2019.

The highest index scores received on services and facilities were weekly household rubbish collection (83), sports fields (82), recycling collection (80), immunisations (80), maternal and child health (77) and the library (77).

Council continued to engage Thinkfield to conduct the Community Satisfaction Survey. Thinkfield used Computer Assisted Telephone Interviewing (CATI) as a random probability survey of residents aged 18+ years in Greater Shepparton.

Thinkfield conducted 200 interviews each quarter, resulting in 800 residents providing feedback throughout the 12-month period.

The same survey conducted 800 interviews in 2018-19, 500 in 2017-18 and 400 interviews in the years prior, with additional interviews enabling more accurate results.

Greater Shepparton City Council Director Corporate Services, Chris Teitzel, said the survey is an important measure for Council to understand whether it is meeting community expectations of the services it provides.

“The survey aims to gather impressions on a number of services, facilities and activities the Council provides,” Mr Teitzel said.

“It provides insight into ways Council can improve service delivery, and all information gathered will be used to provide ongoing improvements for Greater Shepparton.”

“Council thanks everyone who took part in the survey, your feedback is extremely important in the future of our region.”

The next survey will commence on Monday 14 September 2020.

Compared to previous years

	2020	2019	2018	2017	2016	2015	2014	2013	2012
Overall Performance	62	62	62	52	49	57	58	51	55
Community Consultation	54	55	57	53	51	58	59	55	56
Advocacy	54	57	59	51	49	56	62	54	55
Making Community Decisions	52	53	54	49	46	56	56	0	0
Customer Service	72	71	71	66	60	69	72	70	68
Sealed Local Roads	57	57	55	40	48	49	0	0	0
Overall Council Direction	57	60	64	53	44	54	59	51	51

Compared to other councils

	GSCC	Regional Centres	State-Wide
Overall Performance	62	56	58
Community Consultation	54	51	55
Advocacy	54	52	53
Making Community Decisions	52	50	53
Customer Service	72	70	70
Sealed Local Roads	57	55	54
Overall Council Direction	57	50	51